Overview & Challenge
As Nomo Bank continued to grow, it became essential to provide customers with the ability to conduct cross-border transactions, including sending and receiving international payments in multiple currencies. Initially, only UK and US accounts were available.
User dissatisfaction also arose from the difficult process of transferring or converting funds between existing accounts.
The Outcome
The Multi-Currency feature was successfully launched, with users finding the experience intuitive and easy to use.
The feature launched in 2023 as part of a wider period of growth for Nomo.
According to Boubyan Bank’s 2023 Sustainability Report, which reports on Nomo’s 2023 performance, Nomo’s customer base doubled to 44,700, transaction volumes exceeded 3 million, and customer balances reached £61 million. Multicurrency support was one of several new features introduced during the year.
Feel free to look at the full case study for a more in-depth look at this project.
